Privacy & Legal

Information We Collect

We collect information you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number (mobile and landline)
• Service address (street, city, state, ZIP code)
• Current internet provider and estimated monthly bill
• Number of household members
• Expressed interest in service plans
• How you heard about us (advertising source)
• Any question you type into our address checker

If you fill out a Timberline Fiber lead form on Facebook or Instagram, Meta Platforms, Inc. sends us the answers you submit in that form: your name, phone number, email address, service address, and the multiple-choice answers in the form (such as what internet you have now). Meta's own privacy policy covers what Meta collects when you use its apps.

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and referring URL. This data is collected through standard analytics tools and is used only to improve our website performance.

How We Use Your Information

We use the information we collect to:

• Contact you regarding your internet service inquiry via phone, text, and email
• Check service availability at your address through our carrier partners
• Present plan options and pricing relevant to your location
• Schedule installation or facilitate account setup with a provider
• Fulfill our obligations as an authorized sales agent
• Send follow-up communications related to your inquiry
• Improve our website, advertising, and service quality
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with the following parties only to the extent necessary to fulfill your service request:

• Internet Service Providers: To check availability, obtain pricing, and initiate service orders at your address. We are an authorized sales agent for one or more ISPs and are authorized to submit service applications on your behalf.
• CRM and Technology Vendors: We use third-party platforms (such as HubSpot) to manage customer contacts and communications. These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.

SMS and Email Communications Consent

By submitting a form that displays this consent language, either on our website or as a Timberline Fiber lead form on Facebook or Instagram, you expressly consent to receive text messages (SMS) and email communications from Timberline Fiber Group LLC regarding your internet service inquiry, available plans, and follow-up communications. Message and data rates may apply.

Some forms on this site, including the address checker and the online order, ask for text consent with a separate box that starts unchecked (for example, "Text me my results and options"). We text you from those forms only if you check the box. Tapping "Text Me the Answer", shown next to our consent language, is consent to receive that answer and follow-up texts about that address.

Message Frequency: You may receive up to 8 text messages per inquiry until your request is resolved or you opt out.

To Opt Out: Reply STOP to any text message at any time to stop receiving SMS communications. To opt out of email, click the unsubscribe link in any email or contact us directly. Opting out does not affect any active service orders already placed.

For Help: Reply HELP to any text message for assistance, or contact us at the information below.

Mobile Number Non-Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and aggregators that assist us in message delivery only.

SMS consent is not required as a condition of purchasing any service. Consent to marketing messages is separate from any service agreement.

Call Recording and Transcription

Calls to (903) 664-8681 are recorded and transcribed for record keeping and quality, and callers hear a notice that the call is recorded before the conversation begins. Recordings and transcripts are processed and stored by our phone provider, Twilio, and in our customer management system, and only Timberline Fiber staff who handle your service can access them. If you leave a voicemail, its transcript is also sent to that staff by text message, email and app notification so we can call you back. To ask us to delete a recording or transcript, email info@timberlinefiber.com.

Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain data uses

To exercise any of these rights, contact us using the information in the Contact section of this page. We will respond within 30 days.

Data Retention

We retain your information for as long as necessary to fulfill your service request and comply with our legal obligations, typically no longer than 3 years from your last interaction unless a service agreement requires otherwise.

Cookies and Tracking

Our website may use cookies and similar tracking technologies (including the Meta Pixel and Google Analytics) to understand how visitors use our site and to measure the effectiveness of our advertising. You may disable cookies in your browser settings; however, some features of our website may not function properly if you do so.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

SMS Program Terms & Conditions

Program Description: Timberline Fiber Group LLC sends text messages to consumers who submit a service-availability request on our website or through a Timberline Fiber lead form on Facebook or Instagram, including availability results, plan options and pricing, order status updates, and follow-up on the consumer's inquiry.

Message Frequency: Message frequency varies; you may receive up to 8 messages per inquiry until your request is resolved or you opt out.

Fees: Message and data rates may apply. Charges are billed by your mobile carrier under your mobile plan.

Opt-Out: Text STOP to (903) 664-8681 at any time to cancel and stop receiving messages. After you send STOP, we will send one final message confirming your opt-out.

Help: Text HELP to (903) 664-8681 for assistance, email info@timberlinefiber.com, or call (903) 664-8681.

Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any goods or services. For information on how we handle your data, see our SMS consent policy and Privacy Policy above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Our Services

Timberline Fiber Group LLC is an independent internet sales agency. We are authorized sales agents for one or more internet service providers (ISPs). Our service to you consists of:

• Checking availability of internet service providers at your address
• Presenting available plan options, speeds, and starting prices
• Facilitating service applications on your behalf with ISP partners
• Providing guidance and advisory services in selecting an internet plan

We are not an internet service provider. We do not own, operate, or maintain any network infrastructure. All internet service is delivered by the carrier provider selected and installed by that carrier. Your service agreement, billing, and ongoing support relationship will be directly with the ISP once service is established.

Pricing and Availability Disclaimer

All pricing displayed on our website represents starting prices for qualifying locations only and is not guaranteed. Actual plan availability and pricing depends on your specific address, the service providers active in your area, and current promotional offers — all of which are subject to change without notice.

We make no warranty that any specific plan, price, or provider will be available at your address. Final pricing and plan details will be confirmed directly with the internet service provider prior to service activation.

Limitation of Liability

To the maximum extent permitted by applicable law, Timberline Fiber Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to:

• Pricing discrepancies between displayed prices and final ISP quotes
• Service interruptions, outages, or quality issues after installation
• Installation delays or scheduling issues caused by ISP carriers
• Inaccuracies in service availability maps or coverage information
• Actions or omissions of third-party internet service providers

Our total aggregate liability to you for any claim arising out of these Terms or our services shall not exceed the amount of any fees paid to Timberline Fiber Group LLC by you directly, which in most cases is zero as our service to end consumers is provided at no charge.

No Guarantee of Service

Submitting a form or speaking with a Timberline Fiber representative does not guarantee that you will receive internet service, that a particular provider will approve your application, or that installation will be scheduled within any particular timeframe. All service activations are subject to the policies and approval processes of the respective ISP.

Acceptable Use

By using our website, you agree not to:

• Submit false, misleading, or fraudulent information in any form
• Use our website to spam, solicit, or engage in any commercial activity not authorized by us
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape, crawl, or extract data from our website

Intellectual Property

All content on this website — including text, graphics, logos, icons, and code — is the property of Timberline Fiber Group LLC or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Third-Party Links

Our website may contain links to third-party websites, including internet service provider websites. We are not responsible for the content, privacy practices, or accuracy of any third-party site. Links do not constitute endorsement.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Wood County, Texas.

Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a new effective date. Your continued use of our website after any modification constitutes your acceptance of the revised Terms.